Privacy Policy 1ee — Your Personal Data Protection

This Privacy Policy is issued by 1ee and applies to all services, products, and platforms operated under the 1ee.wine domain. It describes our practices in managing player personal data in accordance with applicable data protection legislation.

When you use the 1ee platform — whether via the website, Android, or iOS mobile app — you agree to the data collection and usage practices described in this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to close your account.

This policy should be read together with the Terms & Conditions 1ee which forms part of your agreement with us as the platform operator.

We collect your personal data through three main channels: information you provide directly, data collected automatically during platform use, and information obtained from legitimate third parties.

We never collect data beyond stated operational requirements. Sensitive information such as passwords is stored in hashed form and cannot be read by any of our staff.

Every piece of data we collect has a clear and legitimate purpose. We do not use your data for unrelated purposes without your prior consent.

• Account management: Register and verify your identity, process logins, and manage account settings.
• Transaction processing: Process deposits, withdrawals, and credit transfers within the stipulated timeframe.
• KYC and AML Compliance: Verify player identities and monitor suspicious transactions in line with anti-money laundering legal requirements.
• Platform security: Detect fraudulent activity, multiple accounts, bonus abuse, and other security threats.
• Customer support: Respond to enquiries, resolve complaints, and provide technical support.
• Service improvement: Analyse usage patterns to enhance the gaming experience and platform functionality.
• Marketing communications: Send promotional information, bonuses, and platform updates — only to players who have consented to receive them.
• Legal compliance: Meet reporting obligations and requirements set by relevant authorities.

The security of your data is a responsibility we take extremely seriously. The 1ee platform employs multiple layers of protection to keep your personal and financial information safe at all times.

• 256-bit SSL/TLS Encryption: All data transmitted between your device and our servers is protected with industry-grade encryption that cannot be easily compromised.
• Encryption of data at rest: Sensitive data stored in our databases is also encrypted using AES-256 standards.
• Strict access controls: Only authorised staff with a legitimate business need may access player data, and every access is logged in detail.
• Two-Factor Authentication (2FA): Our system fully supports 2FA for all player accounts and internal staff accounts.
• 24/7 Monitoring: Our security team monitors systems around the clock to detect any unusual activity or intrusion attempts.
• Regular security audits: The platform undergoes regular penetration testing and independent security audits to ensure no vulnerabilities go unaddressed.

1ee does not sell, rent, or trade your personal data to any third party for marketing purposes. However, in operating the platform, we need to share certain data with the following parties for legitimate purposes:

• Payment processing providers: Required transaction information is shared with the payment gateways we use to process deposits and withdrawals. All such providers are bound by strict data protection agreements.
• Identity verification (KYC) providers: Identity documents and verification data are shared with licensed third-party KYC service providers solely for identity verification purposes.
• Legal authority: We will disclose required data to law enforcement authorities, regulatory bodies, or courts when legally obligated to do so under valid legal provisions.
• Technical service providers: Third parties providing cloud computing, cybersecurity, and system maintenance services may have limited access to data in the course of performing their duties.

All third parties we work with are required to comply with data privacy and security policies that are equivalent to or stricter than our own standards. We do not permit them to use your data for any purpose beyond what has been agreed.

The 1ee platform uses cookies and similar tracking technologies to enhance user experience, maintain session security, and analyse platform usage patterns.

• Essential cookies: Required for core platform functions such as login, session security, and game cart management. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Gather information on how players use the platform to help us identify and resolve technical issues.
• Functional cookies: Store your preferences such as interface language, display settings, and login details for a smoother repeat experience.
• Analytics cookies: Helps us understand aggregated, anonymised usage patterns for platform improvement purposes.

You can manage your cookie settings through your web browser at any time. Disabling certain cookies may affect your platform experience. Please refer to your browser's guide for more information on how to manage cookies.

We retain your personal data only for as long as necessary for the stated purposes or as required by applicable law. Retention periods vary by data type:

• Active account data: Retained for the duration your account remains active and used for ongoing account management.
• Financial transaction records: Retained for a minimum of 7 years in compliance with Malaysian financial and anti-money laundering legal requirements.
• KYC Documents: Retained for 5 years after account closure, or longer if required by the relevant authorities.
• Security and audit logs: Retained for 2 years for fraud investigation and detection purposes.
• Support communication data: Retained for 3 years after case closure for reference and service improvement purposes.

Once the designated retention period has elapsed, your data will be securely deleted or anonymised in accordance with established procedures.

As a 1ee player, you have the following rights regarding your personal data. You may submit a request relating to these rights by contacting our support team:

• Right of Access: You have the right to obtain a copy of the personal data we hold about you at any time.
• Right to Rectification: You may request that we correct any inaccurate or incomplete data.
• Right to Erasure: Under certain circumstances, you may request the deletion of your data — subject to legal retention obligations that may prevent full deletion.
• Right to Restrict Processing: You may request that we restrict how we process your data in certain circumstances.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability: You may request a copy of your data in a machine-readable format for transfer to another service provider.

We will process each request within 30 business days. If a request is complex or involves multiple items, this period may be extended with notice to you.

The 1ee platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.

Should we find that personal data of anyone under 18 has been inadvertently collected, we will take immediate action to delete that data and terminate the relevant account. If you have reason to believe a minor has registered an account on our platform, please contact us immediately at [email protected].

1ee reserves the right to update this Privacy Policy from time to time in response to changes in law, technology, or our business practices. Any material changes will be communicated to you via your registered email or in-platform notification at least 14 days before taking effect.

The date of the most recent update will always be displayed at the top of this page. Continued use of the platform after changes take effect constitutes your acceptance of the updated policy. You are encouraged to review this page periodically.

If you have any questions, concerns, or wish to submit a request regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Privacy Email: [email protected]
• Live Chat: Available 24/7 via the chat icon within the platform.
• Target Response Time: Privacy-related enquiries will be addressed within 3 working days; data rights requests within 30 working days.

For information on the overall platform usage rules, please refer to Terms & Conditions ours. For information on responsible gaming and self-exclusion tools, visit the Responsible Gaming ours.